Mida Sign Services UK Ltd. agrees to warrant the supplied signage (excluding any electrical components) against defects in workmanship and materials for a period from the date of install as outlined below:
- Metal fabrication – 3 months
- Vinyl application – 3 months
- Banner Application – 3 months
- Workmanship and installation – 3 months
- LEDs – 3 months
Full parts and labour or alternatively you can extend your warrant to five years with a maintenance contract.
The Warranty does not apply to any defects, failure or damage caused by improper use and maintenance of supplied signs and their infrastructure, vandalism, or any other unavoidable occurrences. Damages caused by failure of existing (or previously manufactured) infrastructure or componentry including footings is not covered. Alterations to any sign or its surrounding infrastructure will void this warranty, except where works have been carried out by Mida Sign Services UK Ltd.
Only components directly manufactured and installed by Mida Sign Services UK Ltd. are covered by this Warranty. Any failure of or failure caused by client-supplied poorly designed or engineered drawings and their related files that have been provided to Mida Signs Services UK Ltd. for manufacture without additional design works by our internal staff, components supplied to Mida Sign Services UK Ltd. for use as part of a job, manufacture or install not carried out by Mida Sign Services UK Ltd., refusal and rejection of specific installation instructions where installation is not carried out by Mida Sign Services UK Ltd., refusal or rejection of recommended materials, components or production methods where such refusal is deemed by Mida Sign Services UK Ltd. to have an adverse effect on the integrity of the final product, signed-off and approved drawings or plans where materials, components or production methods recommended for use by Mida Sign Services UK Ltd. have been rejected and an alternative has been demanded by the client are not covered by this warranty.
Certain electrical components will be warranted under strict conditions of use. Any deviation from these conditions will void the Warranty. The Warranty does not cover damages or failures due to, power surges where an approved surge protector has not been properly fitted; water damage to internally-rated electrical components; tampering, vandalism or other interference either intentional or non-intentional; pests and wildlife such as rats, mice, birds and other such creatures; overheating where adequate airflow to the components has not been maintained to the required standard; specification of a particular component where it does not meet the minimum requirements for a successful outcome, and the refusal or rejection of recommended components where such refusal is deemed by Mida Sign Services UK Ltd. to have an adverse effect on the integrity of the final product; use of a supplied part or component where such supplied objects have failed and/or caused damage, failure to adhere to the required conditions of use.
The warranty only covers repair or replacement for the directly-affected warranted components and labour directly involved in returning the sign to its warranted condition. Equipment hire or any other additional costs are not covered by this warranty. Components which are still functioning as expected will not be replaced under warranty on the basis that they ‘may’ fail further down the track. Additional costs involved in repairs or maintenance of the sign will be billed accordingly.
Defects and Claims
Any perceived defects discovered by the client during the warranty period must be fully documented, and a report is to be sent to Mida Sign Services UK Ltd. expressing the nature of the defects. This report should be in writing, and must contain the following information (supplied for each individual defect):
- Sign type
- Location (if applicable)
- Photographs of sign in its entirety (for identification purposes) and relevant close-ups of defects
- All relevant defect details
This report must be sent whilst still within the warranty period. If the report is sent outside of the warranted period, the report will be treated as if the defect itself has occurred outside of warranty.
A Mida Sign Services UK Ltd. representative will be assigned to the defect case to investigate and will acknowledge receipt of the report within two business days. This representative will then investigate to determine the precise nature of the fault or defect, the possible cause for the issue, potential course of action, and whether the defect is covered by the Mida Sign Services UK Ltd. warranty. This response will be provided to the client in writing, the timeframe within which will be determined at acknowledgment of receipt, taking into account all relevant factors such as urgency of repairs, current scheduling, defect type and quantity, site access requirements and project deadlines where applicable.
Should a person or persons not authorised by Mida Sign Services UK Ltd. conduct works on the sign, attempt to forcibly investigate (causing damage to the sign, whether obvious visually or not), rectify the issue without Mida Sign Services UK Ltd. instruction and written permission, or otherwise tamper with the unit, any claim made will be null and void.
Where a defect has been investigated and is found to be the fault of Mida Sign Services UK Ltd., any rectification works deemed to be necessary in order to bring the sign to their warranted condition will be conducted by Mida Sign Services UK Ltd. at no further charge to the client.
Where a defect report has been investigated and the issues have been found to not be the fault of Mida Sign Services UK Ltd., any call-out fees, labour and hire costs associated with the investigation will be charged in full to the client. Should the client wish to proceed with any rectification works, all costs associated with these works must be paid for in full.
These terms and conditions of sale apply to all direct customers or person acting on behalf of a customer or customers of Mida Sign Services UK Ltd. and its designated representatives. By placing an order and/or approving a job for design/production, the client is deemed to have understood and accepted all terms as listed on this document, whether a signed approval has been supplied or not.
If these terms are not accepted by the client, this must be documented in writing and discussed with the company director prior to placing an order and/or approving a job for design/production. Any amendments to this document are made on a per-project basis, and must be signed by both parties. Mida Sign Services UK Ltd. reserves the right to deny any sale prior to placement of an order if a mutually accepted agreement cannot be reached. Acceptance of an amended set of terms and conditions by Mida Sign Services UK Ltd. on a specific project does not automatically guarantee acceptance of such on subsequent projects. Once accepted, these terms and conditions, and any amended set, are legally binding and any amendments can only be made with the expressed written consent of Mida Sign Services UK Ltd.
